Shipping & Returns
If your order is placed after 12pm Friday, on the weekend or on a Public Holiday, your order will be processed and shipped on the next working business day.
We send all parcels via Australian Registered Post (signature on delivery) or if selected we can send via Express Post. Please note we are classed as a ‘Regional Zone’ so next day delivery is not guaranteed for Express Post. Tracking numbers will be emailed to you once your parcel has been sent.
Shipping costs: Registered Post within Australia $15 and Express Shipping $15. Please make sure to specify whether you would like your parcel sent Registered or Express.
Please ensure all your details are correct, we will not be held responsible for any delayed or ‘lost’ parcels.
Returns Policy & Faults
Please be aware that our online Returns Policy differs to our in-store Policy.
All SALE items are FINAL SALE and are not eligible for returns. Please choose these items carefully.
Please also read our Terms & Conditions carefully.
All items that are to be returned to us (first by contacting us with your intentions and our approval) must be in original condition with tags attached. All care must be taken when trying on garments on home. Please make sure you have no make-up on and no jewellery that will catch. Any items that are returned with any make-up marks or pulls, the cost of dry cleaning/alterations will be charged to the customer. Please wear the face scarf provided when trying on.
All return charges are the customers responsibility. Once the parcel is sent back you must provide us with tracking information for the parcel.
Please note at this stage we cannot accept any online returns in store.
To start the returns process you must first notify us via email firstname.lastname@example.org within 3 days of receiving your garments. You will need to explain the reason for the return. Once this has been approved by us via email communication, the item must be returned to us within 14 days. New garments will not be sent out until after the original garments are received. If you live in Rural Australia where there is a limited Post drop, please mention this in your initial email.
In the rare case that a garment has a major manufactures fault you will need to email us though details of the fault including pictures. We will ask you questions on how the garment was cared for. Faults will then be assessed in store. Repair/Replacement/Refund will not be processed if the care instructions have not been adhered to and the garment has not been well cared for. If we find that you are making a false claim in regards to the fault, a refund will be denied.|
For minor faults we reserve the right to offer a store credit, exchange, repair (free of charge) or refund in a reasonable time frame.
Please note that if we notice that a customer is making excessive and multiple returns you will be notified of our findings and if it continues, we reserve the right to cease taking your orders.